No, they're not. May not have been correctly applied the first time, or (rare) defective. "Completely jacked" sounds about right.

Thanks. Should have, but I was on the last leg of a 36-hr, half-way-round-the-world trip and forgot to get her name. A nice Russian pen I'd picked up got dumped along with my food. When I complained about losing that, she brought me a Bic from the galley that had toothmarks on it!

I only fly AA infrequently. AA FFs I know rave about their service, so either this was an anomaly, or I have much higher standards.