Dear oneworld4u

I guess no one has brought this up yet so I'm asking you if you can pass this to someone who can fix this problem.
Recently, when I call AA to ask them to do ASR on flts operated by AA but ticketed by CX, they claimed that I need to pay them a service fee before they can do ASR for me. They then suggested me to do ASR online or via CX since CX is the airline which ticketed my PNR. However, CX cannot select any seats blocked by AA (all the good ones, e. g., exit row), and when CX sends request to AA, AA does not respond (I call AA and ask them if they receive the request from CX, they say yes but their system does not respond). Moreover, as long as there is a code-share flt (CX-code op by AA) AA.com cannot display the PNR, and even if a PNR could be displayed on AA.com I don't find myself able to select exit row seats (I entered my CX Gold/Sapphire #). I think since ASR is a oneworld elite benefit, AA should not be charging me service fees even if it is ticketed by CX. Also, I'd like to ask you to ask the IT team to conenect all the systems used by OW airlines more closer, so CX (or any other OW carriers) can select premium seats (e. g., exit row) on other OW carriers when the booking is made by them.

Thank you very much!!