FlyerTalk Forums - View Single Post - Customer Satisfaction & Employee Satisfaction = Profitable Airline?
Old Jun 15, 2008, 9:05 am
  #4  
DesertFlier
 
Join Date: Feb 2008
Location: The Right Creek, AZ
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Posts: 593
Originally Posted by DrMaturin
A couple of years ago Wegman's supermarkets were named the best company to work for by Fortune magazine. When asked for his business philosophy the head of the company said exactly the same thing. It's management's job to keep employees happy and all else flows from that. And the stores are packed every time I go. This philosophy applies to all businesses. And the industries that forget it- like airlines and the auto industry- suffer.

Just like Costco. They employees are very well-treated, and seem to have a lot of loyalty to the company. I know it makes my shopping experience a lot nicer knowing I am not going to run into too many, if any, disgruntled miserable staffers.
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