FlyerTalk Forums - View Single Post - Customer Satisfaction & Employee Satisfaction = Profitable Airline?

Jun 15, 2008, 4:37 am

#3

DrMaturin

Join Date: Jun 2006

Programs: SPG Gold, Delta Platinum

Posts: 528

Quote:

Originally Posted by SS255

This article is not strictly US Airways, so mods can feel free to move it. However, it was written by one of the co-chairs of FFOCUS, so I am posting it here.

http://www.howwasyourflight.com/edit...table-airline/

A couple of years ago Wegman's supermarkets were named the best company to work for by Fortune magazine. When asked for his business philosophy the head of the company said exactly the same thing. It's management's job to keep employees happy and all else flows from that. And the stores are packed every time I go. This philosophy applies to all businesses. And the industries that forget it- like airlines and the auto industry- suffer.