Originally Posted by
3TEN
Fully agree with you! CX don't really seem to care about pax missing connection. I requested to be transferred to SQ11 from LAX to SIN, and was turned down because the flight was full in Business Class, which I found out later that it was entirely untrue after checking with SQ staff. My request to be transferred to ANA or JAL yielded the answer that both airlines only fly to NRT, not SIN.
Either CX LAX staff needs to be re-educated or they just simply don't care about pax anymore.
I didn't know that only 2 airlines, ie. CX and SQ, fly to SIN
. Maybe someone from CX can enlighten me on this...
I have had two misconnects due to fuel stops. Both times I had the same issue, but were both resolved. The first time, I was on a J award to SIN (via AA miles). CX had already rebooked us on an SQ HKG-SIN flight which was fine, but they booked us in Y. Now this was an award, so even getting the rule 80 to SQ was very nice, but I thought that I had nothing to lose by inquring at the transfer counter. And sure enough, CX rebooked us in J on the SQ flight, so that one was well done.
The next time I misconnected I was headed to BKK, this time on a paid J ticket. Again, the rebooking was done in advance, and I was rebooked onto TG, but they put me in Y again. The CX rep was very apologetic, and literally ran with the FIM to a transfer desk, and brought me a new FIM showing me booked into J.
The other times that I have had the fuel stops, the process was fairly short, and I was able to make my onward connections.