Originally Posted by
theclubsq
You know what? When I flew from LAX-HKG in March I had the same feeling as yours. It was a planned decision without any protection for my connecting flight. I arrived HKG almost 3 hours late and had to wait at the airport for 6 hours (you should be glad that at least you got a bed to lay down, I arrived at 8 in the morning, still a pain in the ... giving the efficiency at LAX, 21 hours already when I landed at HKG since I left my house in LA...) They probably will give you some AMs and a letter with some general apologies. Nothing that will get you truly believe that they have investigated the fact and have evaluated the case.
Fully agree with you! CX don't really seem to care about pax missing connection. I requested to be transferred to SQ11 from LAX to SIN, and was turned down because the flight was full in Business Class, which I found out later that it was entirely untrue after checking with SQ staff. My request to be transferred to ANA or JAL yielded the answer that both airlines only fly to NRT, not SIN.
Either CX LAX staff needs to be re-educated or they just simply don't care about pax anymore.
I didn't know that only 2 airlines, ie. CX and SQ, fly to SIN
. Maybe someone from CX can enlighten me on this...
No letter of apology was given, not even the generic type of standard motherhood apology letter. CX blamed in on "stronger than normal headwinds" and hence they cannot be held responsible, remember??? I was only offered a hotel voucher (which I was told to "make your own way to the hotel after clearing immigration") and a pathetic HK$40 breakfast voucher which can only be used in airport restaurants! That's ridiculous! HK$40 is probably only enough to buy me a Happy Meal from McDonalds to make myself feel happier... I returned the voucher back to CX HKG ground staff, a literal insult to pax! And no phonecards were offered for us to call our friends/families to inform them about the unexpected nightstop at HKG. A few of us, the misconnected pax, had to ask for the phonecards.
I have always enjoyed CX service in the air and CX has always delivered to expectation, when things run smoothly of course. In situations like this, CX's handling is nothing but terrible & horrible! CX is just as bad as, if not worse than, some of the american carriers when dealing with "emergencies". Blaming "god" (bad weather, strong headwinds in May/Jun) and telling lies (other flights being full, other airlines don't fly to the destination) are not going to help in CX's corporate image. We can accept delays/diversions due to operational reasons, but not telling lies and running away from responsibilities...
And the wait from CX's response continues...