Originally Posted by
3TEN
2 weeks has passed since I did the online feedback and no one from CX bothered to contact me. And I'm still waiting for a truthful explanation from CX.
You know what? When I flew from LAX-HKG in March I had the same feeling as yours. It was a planned decision without any protection for my connecting flight. I arrived HKG almost 3 hours late and had to wait at the airport for 6 hours (you should be glad that at least you got a bed to lay down, I arrived at 8 in the morning, still a pain in the ... giving the efficiency at LAX, 21 hours already when I landed at HKG since I left my house in LA...) They probably will give you some AMs and a letter with some general apologies. Nothing that will get you truly believe that they have investigated the fact and have evaluated the case.