No...it looks like my amount was adjusted to exactly what it should have been...which tells me the second rep really knew what she was doing and gave me what she knows I was supposed to get....or it's possible that the first rep never even added the 200 points. I was really disappointed with her help...she sounded like she was totally indifferent to the whole thing. I even joked with my husband that she was probably polishing her nails or finishing the magazine she was reading while she had me on hold (oops did I say that)