As the shop owner, I must apologize for what happed on you. After I read your comment, my feeling so bad, and I shame on my staff’s misbehavior. I am sorry about this, as owner of this shop I will ask every staff, indagate how did it happen. If it really happened in my store, I will do something to redeem for your lose. If it includes misunderstanding between you and staff, please forgive our mistake. No matter what, I really apologize for your unhappy shopping experience in our shop. Please trust me, it will never happen again. we’ll provide best service as possible as we can.