Originally Posted by
Clipper801
For those who have purchased OMW, this is what the service promises them:
"One call gives you around-the-clock access to a dedicated group of specially trained Air Canada customer service agents who will:
Rebook the first available flight, on Air Canada or another airline***
Arrange complimentary hotel accommodations, car rental or other ground transportation, and meals
In addition, you will get automatic flight information updates sent to you by SMS and email."
The SE line is not maned 24 hours a day. SE may end up queuing to the regular AC reservation line during off hours but on a priority basis. Who will get a better chance to get to an agent faster? Those with OMW or SE? OMW is handled by "specially trained" customer service agent, presumably not your average AC reservation agent.
In any case, your other post exemplies the benefits of having OMW in a covered situation, being in a "super-priority" position amongst affected passengers including those with SE status but have not purchased OMW.
Well, status passengers have a dedicated phone line to res... and it might be easier in a storm, at night, to get that number than reach the OMW line. As I said, the reason AC doesn't give a hard and fast answer about whether OMW trumps status passengers in rebooking is because they don't have a short-and-sweet answer. Some things will only play out in real-time situations, and then there will be adjustments. One thing is not going to happen. If an SE is at the top of the waiting list to get on the next flight out, he/she is not going to get jumped by an OMW customer.