Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,388
Not surprised. I *did* get a response to one complaint made to the hotel manager, but she was totally unrepentant and essentially called me a liar....