FlyerTalk Forums - View Single Post - [ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Old May 4, 2008 | 1:34 pm
  #1671  
MrAOK
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20 Years on Site
 
Join Date: Apr 2002
Location: Washington, DC, USA
Posts: 1,882
Miserable Hilton web site

Is it me or do others find the Hilton web site just miserable and totally consumer unfriendly.

First at least on the hhonors site, the default choice is all hotels instead of available hotels, and you have to go in to change it each time to find available hotels.

Then in the biggest flaw there is no choice of finding the hotel with the lowest price. It's by brand or by distance, but the price choice is gone. Hilton is to my knowledge the only chain that doesnt let you view by price.

Finally in apparently a bid to keep the AARP and the AAA rates to members, Hilton requires you to type in your AARP or AAA number at a number of hotels forcing me to constantly dig into my pocket. I have no problem with Hilton wanting the number to verify, but one would think a consumer friendly web site would have a place in my profile to store it so i don't have to enter it each time.
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