Originally Posted by
Burj
Like many things (upgrade lottery for instance) it seems like they change the rules AND implementation varies widely depending on gate agent. They REALLY need to pick a policy, advertise it, and have the gate agents actually learn and use it!
Talked to a GA in Atlanta soon after breezeway started and he admitted that it was a problem when they opened breezeway up at the start because places like ATL have SO many medallions that there can easily be 40 people mixed in with the actual first class passangers.
I *believe* the current policy is that they do zone 1 first and only, and THEN open up breezeway... But again seems like each gate agent does their own thing....
Breezeway seems to be working much better just in the past few weeks. I've been in at least 10 airports since April 1 and they're all about the same -- board Zone 1 first, then board the other zones in order, plus Breezeway which starts at zone 2. Even though I'm usually upgraded, I tend to not get to gates to board until about zone 3 or 4 are being called so I always use the Breezeway now. The GAs have been very good about stepping across to get my BP and let me on without waiting. I appreciate the good service.
BTW -- zone 1 sometimes also includes PMs in Y. A few days ago I was in 19C on a 757 and my BP had me in zone 1. I did clear at the gate so didn't need the coach seat, but I liked the zone 1 on my BP nonetheless.