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Old Apr 23, 2008 | 8:14 pm
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4GSM
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Join Date: Apr 2008
Programs: AFKL Platinum, VS Gold, HH Diamond, Hertz PC, AVIS PC
Posts: 159
President's Club + Preferred

No, not another thread about PC and how to qualify, but rather the different treatment across various locations.

I booked three 1-2 day rentals on the Internet using my Wizard+AWD number, but never had to enter my credit card number online. The booking process was identical for all three rentals.

(1) "Neighborhood" Location in New England: Agent swipes my CC, and asks me to pick a car, "any car" on the parking lot, then sign the contract. 3-class upgrade! I drop off the car at NYC airport, they drive me to the terminal. Great experience!

(2) Resort location in western part of the US (BTW, I was *not* staying at the hotel there). I walk into the office, they hand me the keys - 2-class upgrade. Car's upfront, no signature, no CC required. I drop off at airport location, but have to take the bus to the terminals.

(3) NYC airport: Name not on preferred display. I walk up to counter, wait in line, they go through DL, PC card, CC, etc. + signature required - 2-class upgrade. At the parking lot exit again DL+CC.

Why the different treatment? Obviously all my information (incl. CC and signature) is on file - see (2) above. How can I reserve a "preferred" rental for airport locations on line?
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