Originally Posted by
Sanosuke
Also give a nod of the head to that fact about all the officers standing attentively at their posts and not joking or slouching at their job, they throughoutly appreciate the work they do because they're paid to do it right the first time.
This definitely falls into the Japanese social hierarchy. Customer is king. Those in authority are in authority but also of service. I like that. I've given up trying to think that North America is capable of that, ever since the clerks at starbucks say "you're welcome" without me even saying "thanks".
Originally Posted by
st7860
at the beijing airport at both the arrival customs area and the depature customs area, there are buttons below the kiosk of EACH customs officer that you can push to rate the service you received from that officer (5 choices)
sounds a lot better an India where plasma screens above the officers in PIL flash in big bold red letters: "DO NOT PAY BRIBE".
IMM officers in India are nice to my white arse, at least.
Originally Posted by
st7860
at the beijing airport at both the arrival customs area and the depature customs area, there are buttons below the kiosk of EACH customs officer that you can push to rate the service you received from that officer (5 choices)
and I'm sure if a foreigner gives a 2/5 rating, the managers would sit down with that officer and his union rep, resulting in a transparent and collaborative discussion about how that officer can improve his level of service delivery for the honest hard working public
.
Originally Posted by
Spounce
That's nice. Police stations in Singapore have comment cards, too, on which you can rate the level of courtesy you were shown during your visit. Of course, this doesn't stop the Singapore Police from beating suspects routinely.
I have never been mistreated by border officials in Canada or any other country.
USA CBP have the exact same cards. one side has a very clear pledge to the traveler with something like 5 promises that a CBP officer will fulfill, the other side has 40 y/n questions about what you may be complaining about (everything from belief that you are racially profiled to sexual harassment), and IIRC, a promise that a supervisor would call you personally within 72 hours.
...whereas all a BSofficers will give you is a 5 page survey about your income/purpose of leaving/occupation/how you travel for the interest of statscan.
complaining about a BSofficer to a superintendent that became a manager because he was incompetent at his job as a BSofficer, however, is another thing.