Join Date: Sep 2005
Location: Modesto, CA (90 miles from any real airport)
Programs: SPG Plat (3.2MM LT), Hilton Gold, AA LT Plat (3.2MM), Hertz 5*, US Mint MVP
Posts: 638
This has been a somewhat common occurence. It is Citi that is the problem. Make sure your AA account was creditied with the spending part of the "miles reported to AA" So, if you spent $800, the "miles reported to AA should read
800 +25,000 reported to AA.
If the 800 miles show up on you AA account, you know the FF# is correct and they have everything in place. It sounds like this was the case with you.
I recently just got my bonus posted after 4 months of yelling and screaming. T&C specifically states 8-10 weeks before the miles will post.
Most of the time the miles post immediatley, however, me and others have reported an inconsistency in the dates and times the miles post, but in most cases they do post within the 8-10 weeks.
AA will not even open an investigation unless the 10 weeks have expired. Hopefully on the second statement the bonus will post. Just because Citi says "miles reported to AA", this IS NOT THE CASE. Citi is still in control of these miles.
Good Luck!
Jim