Originally Posted by
dcstudent
Hi all,
I got the AA Platinum Mastercard from Citibank two months ago. I got the card because it offered a 20K bonus if you spent $750 w/i 4 months. I got my second billing statement about 2 weeks ago, and had broken the $750 mark on that statement.
The statement showed that they had transmitted 20,000 bonus + XXX purchase miles to American, but only the XXX purchase miles have posted to my AAdvantage account.
I called Citi and they say it has been transmitted and it's AA's problem. I call AA and they say it's Citi's issue. So what do I do?
Thanks for any and all help!
P.S. Mods, please feel free to move to AA forum if you feel appropriate.
This is easy. Double-check your on-line or paper Citi statement. The actual Statement. Not just the webpage. On the Statement, you should see a "Miles Credited To AA" entry. If indeed you see "20,000 (+XXX) Miles Credited To AA" then indeed they have been; and you need to call AA Customer Service, inform them that you will fax proof of the miles as having been sent to AA, if they so desire; and request that AA find and post them. If you don't see the miles as having been sent to AA, then you call Citi and they will find them.
Hope this helps.