Originally Posted by
WillTravel
I've only ever sent a screenshot when I've had a rate refused, and I am arguing the point.
I create a Word document, with the screenshots, with step by step instructions, showing how to get to the rate page with the lower rate.
Few weeks ago i've found through kayak a cheaper rate on reservetravel. i booked, put a claim and was denied. I went to reserve travel to see if the rate is there and it was not! I checked through kayak again and it was there. Some kind of special deal for kayak? Then i have emailed them how to find this rate through kayak, sent screenshot and was approved.