Originally Posted by
CBSAguy
Please don't chit-chat on your cell phone at the exit from the baggage hall. In Terminal 1, at least, there is a "no cell phone" decal on the pillar right between the two officers. Quite honestly, it's just plain rude and very often holds up the queue. I never talk on my cell phone when I'm paying for my slice of pizza at Pizza Pizza. Most people extend the same courtesy.
... it's tough to have a conversation with someone when you're on the phone with someone else.
There's more to it than that. On occasion I have put my earpiece in my ear and had a conversation on the way to the customs hall. When I get to the front I am told in no uncertain terms - remove that. The first time, I showed someone my phone saying I'm not using it, it didn't matter, nothing in your ear while you talk to the customs people. Ditto while you go through security and quite a few other places. It has to be to ensure that we aren't getting directives from elsewhere while conversing with the official folks.