I called today and was able to speak directly with a member services person named Amish. He instanly credited me with the 1000 points I had been missing since Jan. These were in reference to a promom email I received.
Lesson learned:
kepp records, when you click on an offer in your emails and want to do that offer and not just get the points, do the offer right then. If you wait and go back it may not as easily register you for that offer for some reason. I have heard this to be true with other things like e-rewards, etc, but have now seemingly seen it here.
good luck in your own mile and point trackings! Good thread to save.
the above number is pacific time.
MM