Originally Posted by
iahphx
I have my first Skybus itinerary for next month and it looks like my flight has been cancelled (I haven't been notified by Skybus, but the flight is no longer on their website). For any normal airline, I'd call their rez office to inquire. But -- whoops -- no rez office! I presume there's an email address somewhere on their website that I can contact them with.
Once I "make contact," will I likely find intelligent life? For example. If I booked an evening flight that's been cancelled, with they allow me to change it to the next day's early morning flight (which still exists)? Or will I get grief because I'm "changing the date"? Any experience with Skybus contacts and schedule changes would be much appreciated. I'm curious to see how well they can handle such stuff.
You should get an email in the next day or so which will give you three options: 1. Get a Refund. 2. reschedule at no charge to another flight, or 3. stay with a flight they select for you. This assumes that your destination wasnt cancelled all together. And yes they do answer their email but it usually takes about 48 hours. IF you flight isn't for awhile sit tight.
-Ken