Originally Posted by
MileHighLawyer
I gave feedback to someone who looked like the restaurant manager who admitted things weren't great and blamed BAA for not allowing his staff to come "unescorted" (whatever that means) and saying things would improve.
In short, his staff don't have full security clearance and are only on termporary airside passes, so have to be escorted by someone with full clearance. Not BAA's fault, those are the rules and give than ads for Plane Food staff only started appearing this year, they can only blame themselves not BAA. It is well known that security clearance takes several weeks, even months in some cases.