I've had several email exchanges with the vendor in the past 2 days, and they don't beleieve anything is wrong!! They advise "make sure you are spelling your own name correctly". If you, like me, depend on viewtrip, please send them a brief email at [email protected] telling them that the service has not worked for several days, and, yes, you're spelling your name correctly They read that email account more frequently than their Web-based "submit comments" page. If they get enough emails, they'll know we all do know how to spell our names.