Originally Posted by
pragakhan
It's not so much their appearance, it's just a mess and NWA doesn't seem to want to do much to correct it.
Now that Southwest has a new boarding system breaking up boarding into groups of 5 (even though still no assigned seat), their boarding process is much more civilized than NW's "everyone may board" after FC and elites. Apparently NW thinks this is quicker though of course each airline has their own idea of what "quicker" is!
John