I participated in both the Kohls and Penny promotion and have had a few problems along the way. One of my submissions was rejected (I think it was Penny) as they indicated I did not have enough purchases. But, I had copies of all the receipts and there was no doubt that I clearly met the minimum. At that point in time there was no information about resubmissions, disputes, etc. except what was in the terms and conditions online. Neverthless, I sent a letter and photocopies of the receipt via certified mail and eventually got a booking form. During the long wait I also sent a letter to the BBB, but am not sure they did much.

I did get a call about the Kohls promotion and did make a booking. As the booking was well in advance they gave me quite a few choices and I was pleased with that. The person from TLC was very helpful.

I also submitted the booking request for the Penny promotion 6-7 weeks in advance of the flight. My wife scheduled days off from work for the trip. We waited quite a while to get a response and then ended up with a form letter saying that we had filled the form out incorrectly and incompletely. I have a copy of the form I can’t see any problems. I called the concierge number and asked if they could tell me what the problem was. The first person I spoke to asked me to read the completed request form to him and then stated what he thought was a problem and that is why you were denied. He was only going on what I read to him. I did not accept his terse response and called again today. This representative was a little more cordial and even looked up the file. She was a little surprised to find that the computer record indicated that my form had been accepted and she could not tell why I received a form letter. I got her to make a request that someone call me back and tell me about the conflicting info.

The down side is that my wife now has several days off and nowhere to go.

The up side is that they gave me a new form to fill out and resubmit. So, all is not lost. In fact the good point is that they have extended the travel dates on the promotion. The request must still be submitted by 6/30, but travel can be up until 6/30/09. That provides a little more time to plan. I am not sure if they extended the dates for the Kohls promotion.

So, if you have not submitted the booking request be aware of the new extended dates for the travel.