Originally Posted by
deac83
Well I guess that's settled then. Believe what you want. The math is there.
If it's not maybe my firm should have a chat with AA. I think this would enable GA's, especially at DFW, handle 1+ flights at a time. No need for 10-20 EXP's to bother the GA to get on the list. For two flights that 20-40 interactions eliminated.
The check-in kiosks are much easier for people to get their boarding passes, OLCI is easier as well. I'd bet there was a message that went out to everyone tell them how great this was for them (yes there is a benefit) but I'm sure AA was also looking to reduce labor costs. What was the primary motivator in an industry that debate about passing out free pretzels?
I work anywhere between 2-6 AA flights a day , if I am not working the gates I am at the ticket counter.
This change has not reduced the amount of time I spend dealing with Elite Upgrade requests at the gate, if fact I probably now have twice as many people asking me if their upgrade has cleared as I used to get.
It might save me having to type out the entry to put someone on the list as for the most part the ticket agents now put you on the list . However , seeing as the entry to put some one on the list takes about 3 seconds , it is now simply three seconds that the TA spends adding the entry rather than the GA . The entry used to put someone on the list is very simple..
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If your working the gate you can also dedicate the set to one particular flight so you dont even have to type the flight number, takes it down to about 2 seconds.
I am curious as to how you think this will enable GA's to handle 1+ flight at a time ?