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Thread: Delayed 24 in DTW - Recommendations???
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Old Mar 6, 2008 | 10:12 pm
  #9  
ifette
 
Join Date: Sep 2007
Location: SJC/SFO
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Originally Posted by raehl311
On-time departures ARE customer care. And on-time departures are customer care for the many over the inconvenience of the few.

Either way, they will never reopen the boarding door - and given the firmness with which I have encountered that policy enforced, I don't think it's an NWA policy but a TSA policy.
I have been on multiple flights where the door has been re-opened within the past few months, including MSP-SJC and MSP-LGW.
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