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Old Mar 5, 2008 | 1:58 pm
  #130  
Middle_Seat
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Originally Posted by Middle_Seat
After receiving no callback 3 business days after filing a BBB complaint, today I filed a complaint with the Mass. AG's office....
Yesterday I received a hand-addressed form letter from the Mass AG's office, saying that they believe that mediation is warranted. It said that someone will call me. There was no suggestion that the AG's office had contacted TLC.

Since this letter arrived almost 2 weeks after I filed the online complaint, it suggests to me that complaints to the AG's office are not the path to a rapid resolution of the problem.
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