Ok - I'm all a bit confused with an upcoming award fight.
I was originally booked YYZ/xLAX/MEL/xSYD/OOL/xSYD/xHNL/xLAX/YYZ which cost me 140,000 points.

I then decided to stay a night in HNL and the following day I could only get a flight back to YYZ through DFW.

Anyways, the nice lady on the phone seemed to find this all a bit confusing and kept going off to ask someone how to do it. Of course I copped the 5000 points reissue fee and was told that it would now be 148,000 points. I just wanted the flights booked before they disappeared and so went ahead with it.

But now my activity statement looks as below:

15 Feb 08 Cancelled Redemption Points Reinstated 1 Passenger Ref ****** 140,000
15 Feb 08 Flight Award Points Deduction 1 Passenger Ref ****** -148,000
15 Feb 08 Award Ticket Reissue Fee -5,000
15 Feb 08 Cancelled Redemption Points Reinstated 15feb08 140,000
27 Jan 08 Flight Award Points Deduction 1 Passenger Ref ****** -140,000

It would seem to me that the net loss of points as stated above is 13,000 points yet my account has certainly loss a lot more than that (I'm not sure what my balance was before these transactions so don't know exactly).

When I go to Check My Booking on the QF site the correct itinerary comes up and states that it cost 140,000 points.

On Check My Trip I have an E-Ticket number which states Toronto-Honolulu.

I haven't received a new email confirmation with the new itinerary and so am thinkig that perhaps the HNL/xDFW/YYZ section has not been ticketed yet.

Should the trip be 140,000 or 148,000 points or some different number?

Is it usual to have points go 'missing' which are not reflected in the activity statement?

Do I really have a booking from HNL to YYZ or will I be stuck forever in HNL?

Just interested in your thoughts/insights before I call QF and try to sort this out (that is if anything actually does need sorting out).

Thanks,
A confused shoebox