Originally Posted by
oceanborn
that's fantastic
wonder what would have happened if you had been gold as there's no gold-desk
Well, I'm pretty sure no one would have called me at home in response to my email. On the one hand, that's a shame. On the other hand, if you're going to take care of anyone, it should be your best customers.
This issue really did practically take an act of congress (and 2 months) to resolve. I have to imagine Hilton didn't expend that degree of effort for everyone.