Sadly, it seems the only way to get a swift response from TLC Marketing is to enter a complaint with the BBB in MA. Then, someone from the TLC Concierge desk will call you soon after. Almost, immediately, the BBB website will be updated that TLC contacted you. If you don't respond back to TLC, they update the BBB website again that they tried to call you and move to close out the complaint unless you respond back to BBB stating otherwise.