Originally Posted by
CPRich
I have called an airline before and pointed out an error in my favor - twice. Once they quickly corrected the error and once they noted that it was too much bother and I could just keep them. I felt better doing it.
Those were for flat-out errors. When they do something dumb, like US publishing 5 different "double miles" codes and allowing you to sign up for all of them, I don't feel bad using the defined rules to my benefit.
Well, but who tells you that the agent who told you not to worry about it made a proper note ? Maybe it was just "too much bother" for this agent. A few weeks later someone else might find that the airlines wants them back.
Hell, I definetly wont call them. How often do they forget to credit you miles or screw your itinerary. How often is your plane dirty or late due to mechanical!? I would see it as a small compensation... even though I wouldnt spend them right away.
I'm happy I just got rid of my AA miles as I tried for 2 years to book something proper. My current balance is 76 so I would appreciate a small error from AA's side in the 6 digits
