Hi Chris. Welcome back.

Another bug to report, but fortunately it is superficial. I did my award reservation this morning as previously reported and got an email confirmation which I didn't look at until just a couple minutes ago. After I did so I called Plat Guest Services very concerned and found the problem was only bad information on the email confirmation.

Now I cashed in a 0870 award for 250,000 points (Cat 6 Hotel + Air Travel Package). My confirmation listed two 0870 awards for 250,000 each. Each one had its own confirmation number, and then the total points for the stay was listed as... 500,000 points. Oops, that's one way to get us to use our points. I was assured by Guest Relations that only 250,000 points were deducted. This has something to do with the way awards are categorized under the new system where they are attached to a reservation. There is an award confirmation number and an award reservation confirmation number. The problem is that the IT folks probably didn't update the confirmation program, or updated it wrong; so both confirmation numbers along with points for each (double reporting), and then the erroneous total, are all printed on the reservation confirmation that is emailed to guests.