First, let me say that I think the Breezeway system, while not implemented perfectly, has been working great - much better than NW. (I already posted this in a Breezeway specific thread) A few weeks ago, I arrived at the gate after general boarding started. There was a long line. The breezeway was roped off. I asked the GA if they were using the Breezeway, and he said "ABSOLUTELY" and unroped it just for me!!

I flew LAX/JFK and had to ASK for a priority bag tag - but I got it. A week later, flying FLL/ATL, they didn't give me a priority bag tag. I asked and was denied. They told me that they were told only to put the green/yellow tags on when the computer bar-coded tag said "priority" - and mine didn't, even though my boarding pass said SkyTeam Elite Plus on it. I asked for a supervisor - not that the bag tags were a big deal to me - just that I thought that the ticket counter agent should get it right for the future. She got a supervisor - and he ALSO denied me the tags!! I pointed out - VERY CALMLY, I assure you - that priority baggage handling is a "SkyTeam Elite Published Benefit" - and was STILL DENIED!

On Thursday, I flew ORD/CVG on a CRJ900 - Freedom Air op'd flight. The FA announced that due to the short duration of the flight, there would be NO beverage service in Y. So, there were 2 FA's servicing F (12 seats) and NO service in coach - 32 pax in Y out of 64 seats. Couldn't / shouldn't they have at the very least offered water to us? My connecting flight to PIT was also a CRJ900 flight - but ComAir - and the FA managed to do SNACKS AND WATER and the scheduled time is 9 minutes SHORTER!! And this flight was FULL!!! It just left me with a feeling that the first FA was lazy - hanging out in the galley BS-ing with the other FA.

I was taking the train from the City to ORD and the train had several problems/delays. So, I decided to check in via my Blackberry so I wouldn't miss the 30 minute cutoff. When I got to the kiosk to reprint my boarding pass, it said I was too late to check in - and do I want to change to a different flight?! I thought I had already checked in via my Blackberry - and just wanted to reprint my BP! On NW, when you do Mobile check-in, you just do a "REPRINT" at the kisok - but I guess DL's system is different. A counter agent took care of it.

I haven't written to DL about these - yet - but another REALLY STUPID thing happened on my ORD/CVG flight which warrants a new thread and I'll post when I feel like typing more!