Originally Posted by
Spiff
So, the customer is always right?
All customers are desirable customers?
(Not a personal jab, just a generalization)
Should airlines make their business plans and models around what some of the more vocal frequent flyers want, i.e. DYKWIA?!?
a good place to start is acknowledging that apparently some "customers" are just as fanatic about their FT post count & status as they are about their hotel/airline points & status @:-) a successful business will find solutions to serve many segments of the market @:-)