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Feb 16, 2008 | 10:59 am

#52

RichMSN

FlyerTalk Evangelist

Join Date: Dec 1999

Programs: Marriott Lifetime Titanium, IHG Diamond, United Silver

Posts: 16,875

Quote:

Originally Posted by Spiff

So, the customer is always right?

All customers are desirable customers?

(Not a personal jab, just a generalization)

Should airlines make their business plans and models around what some of the more vocal frequent flyers want, i.e. DYKWIA?!?

No, but they shouldn't be ignored or belittled or constantly reminded by others of management's "generosity" either. It's patronizing.

Last edited by RichMSN; Feb 16, 2008 at 11:12 am