Originally Posted by RichMSN

I'm tired of all those who keep saying it's Randy's sandbox. It's our sandbox and supposedly Internet Brands' business venture. Just like airline and hotel frequent flyer programs there's little effort these days (this universal decision without any public discussion, the ongoing technical issues that take a back seat to some other unspecified IB priority, etc.) around here with regards to customer service.

We are the customers of FT. We should've been consulted on this monumental change via our elected representatives (TalkBoard). Those that continue to deify management and put management on a pedestal (deserved or otherwise), why? I just don't get it. We are the customers!