I wanted to share a really good customer service event from La Quinta Returns. I last stayed in a LQ about 5 or 6 years ago. Their terms and conditions require you to stay at least once a year to keep your account in good standing. I lost all my points and I couldn't log in with my old account number. I was going to stay at a LQ last month and tried to open another account. I got a message that my email address was already in the system, so, I called customer service to straighten it out. Not only did they reinstate my account, they gave back all the points I lost 5 years ago! LQ is not my first choice when traveling, but, I'm really impressed enough with them to consider them more often.