Sophiegirl, I'm so sorry to hear you were involved in an accident resulting in broken bones

I didn't have a chance to read your OP but from what I gathered, you felt the hotel could have done a better job in handling the matter. Let's face it if they had you would probably be posting something positive about your experience.

I once took a fall at The Hilton in Cancun, Mexico. I was in the shower when I slipped and fell. I gave out my back that I couldn't even get up. In fact what went through my mind was that old commercial where the woman yells.. HELP I'VE FALLEN AND I CAN'T GET UP. I'll never make fun of her again... Anyhow my partner heard me yelling and came to my aid.

When my partner called downstairs for them to call an ambulance they refused until the hotel Doctor checked me out herself. I was in so much pain I could barley make outside the shower. The Doctor assisted my partner in moving me to the bed. The Doctor gave me an injection for the pain. She told me that I didn't need to go to the hospital but that I should not be on my feet. She visited me everyday and gave me 2 other injections for the pain.

All that time no one from the hotel ever called or inquired about my condition and guess what? When I went to go check-out barely walking... The hotel had the nerve to charge me for the doctor's services

I later found out that the shower tiles had recently been replaced and in error the ones placed on the floor had no traction. They used the same ones found on the wall.

The charges were eventually reversed... but the damage was done in more ways than one. I no longer stay with Hilton and I canceled my HHonors Diamond account.

Bottom line Sophiegirl the hotel failed to extend you common decency and they acted in bad taste... exactly what happened to me.

I hope you do get better