If she'd been looking for serious compensation she would have engaged an attorney specializing in negligence. And to carry it a bit farther, the attorney would have counseled her not to discuss publickly, certainly not in an online forum.

But she wasn't looking for $$$ and she didn't pose a common question seen on these boards when someone feels they've been wronged, ie. "How many points should I request?" (If not those exact words, something along those lines.)

I know -- the magic word is "compensation", but what I believe she really wanted was a gesture of acknowledgement/sympathy/compassion/empathy and gave some examples in my earlier post. .

Consider what she said, but also consider the context..

Not posing a request with precisely the right words is is not uncommon at all.

But the context is that she's still (rightly) upset and that not only should not be missed, it should also be considered. -- those of us who have (or had in the past), people reporting responsibilities know full well that "listening skills" are an important attribute for the successful manager or executive.

From what I've seen of the FT MR Board community, I am sure that in a real-life situation similar to what the OP related those "other things" would have a bearing on how most of you, if you were the responsible manager, would have handled it.