Originally Posted by
sophiegirl
My question is more emotional - I feel that I deserve(d) a follow up phone call, letter, free weekend, SOMETHING that indicated the hotel (or Marriott) is aware that a loyal customer was injured on their property, and recognizes that. To add insult to injury - I just looked at my bill - and they charged me for the meal I was eating when I fell!
PLEASE - I do not want to sue. I am looking for comments about what others think or would have done or would do now. I have realized (as I can travel again) that their attitude is botherimg me, and although I am Plat - should I be taking my biz elsewhere?
TIA for a thoughtful reply -
I don't think the hotel owes you anything after the fact (or at all actually). You admit that it wasn't due to negligence at the hotel & that it just an accident (and imply that it was your fault, not the hotels). I'm suprised that security only took your name down & didn't even suggest or offer that you seek medical attention - most companies have that as an SOP. My sister was injured at an Ikea in NJ & they took down the relevant contact info for an incident report & suggested that seek medical attention if she thinks she needs it. I tripped off a curb at a Hilton in SAN a few years back, scraped my knee up - when I asked if they had bandages at the front desk, the took down an incident report (which they said they had to do for all accidents - I didn't want them to) and they asked me if I was okay - I said yes - and when I said I was fine, in my opinion, that released them of any sort of obligation to me.
As for compensation (free weekend, etc), I don't think that would be reasonable compensation if it wasn't their fault. And for the meal? You ate it, you pay for it. Did you fall during the meal? Or after the meal after you signed your bill? Why should they comp you a meal? I don't get it.
As for the 8 weeks of recovery - if you thought it was bad enough to see a doctor about & you caught the broken bones earlier & they set them & didn't set them right, that's your doctor's fault. If you didn't think they were broken & you just went with the flow - and then later found out they would need to be rebroken - that's your own fault.
Totally, OT - but, when I was in Thailand a few years back, I got into a motorcycle accident & broke my wrist. I was no where near legitimate medical attention (I was on an island off an island off of the main land - best hospital was several hours away by boat & I was on vacation). I tried getting my friend reset the break and make my left wrist look like my right wrist, but he refused to do it (which is understandable - he didn't want to make it worse - it was sort of hanging there & I could barely move it) - so I took a shot of Sangsum, bit on a stick & did it myself. We made a cast out of an ace bandage & some siding ripped off of a bungalow that was under construction - it was gross & painful, but necessary. I was back in BKK a few days later, but by then it wasn't worth going to the hospital in BKK since I'd be back in the US in a couple of days. When I got back to the US a few days later, I went straight to the hospital from the airport & they x-rayed it & luckily, I had set the bone correctly. Basically, its up to you, IMHO, to take corrective action if you think you're injured - your health is your own responsibility, no one else's. If you had issues packing & were in that much pain, then you weren't being responsible to yourself.