I decided to look up TLC Marketing on the
Boston BBB website.
Here is the summary about TLC:
The Bureau processed a total of 207 complaints about this company in the last 36 months, our standard reporting period. Of the total 207 complaints closed in the last 36 months, 207 were closed in the last 12 months.
These complaints concerned:
24 regarding Advertising Issues
1 regarding Advertised product not available
8 regarding Advertised terms not honored
3 regarding Advertisement did not disclose all conditions required to take advantage of an offer
1 regarding Advertisement misrepresented a product
6 regarding Advertisement misrepresented a service
1 regarding Bait & switch advertisement
4 regarding False or unsubstantiated claims in advertisement
38 regarding Contract Issues
37 regarding Failure to honor a contract or agreement
1 regarding Invalid or false contract
3 regarding Credit, Billing or Collection Issues
3 regarding Failure to substantiate charges
37 regarding Customer Service Issues
14 regarding Failure to provide promised assistance or support for products or services
23 regarding Failure to respond to phone calls or written requests for assistance or support
37 regarding Delivery Issues
2 regarding Late delivery of products
3 regarding Late delivery of services
16 regarding Non-delivery of products
16 regarding Non-delivery of services
1 regarding Guarantee or Warranty Issues
1 regarding Failure to provide promised written warranty or guarantee
6 regarding Refund or Exchange Issues
6 regarding Failure to honor refund, exchange or credit policies
2 regarding Sales Practice Issues
1 regarding Sales presentation misrepresented the service
1 regarding Sales presentation not consistent with advertisement
59 regarding Service Issues
43 regarding Delayed completion of service
14 regarding Failure to honor service estimate or agreement
2 regarding Improper or inferior service
These complaints were closed as:
25 Administratively Closed
25 BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
182 Resolved
For reference, in late November 2007 (just 2-1/2 months ago) this data appeared in message #107: "I'll try to condense this, but will start by saying if you look at BBB for TLC Marketing you'll find 111 complaints for this year (a week ago it was 97)."