A couple of weeks ago I got the automated call about the "free" Dockers flight, but that's the last good news.

Three days ago, which is 30 days before my my first requested flight date, I called TLC (866-377-4084 1,3,0) and talked with a pleasant CSR who said she would expedite the Booking "department" to get something done. She said to call back by lunch today if I had not been contacted. She seemed to say that the Booking "department" doesn't work Tuesdays and Wednesdays.

In the absence of any callback, today I called in again just before noon Eastern time. Today's less-pleasant CSR said to call back in 4 days. He said he will notify the Booking "agent" to contact me.

Both CSRs complained that their computers were slow...it seems that TLC could double their productivity by fixing that problem.

I'm glad that the BBB / Attorney General option exists, if this whole thing bogs down too much.

One bit of advice to others: Carefully note the date that you get the automated phone call, as both CSRs asked for that bit of information and one mentioned a 14 day (from automated call to human call-back) internal policy that they have. The CSRs cannot look up the date that the automated call was made.