The food has been inconsistant on my flights as well. On a recent upgraded flight (with miles ,not eua) with my wife from Iah to ALB they forgot to cater the plane and the Pilot departed with no food.We got coach peanuts.
The plane also had several First Class seats unfilled by EUA and when I requested a Plat companion upgrade for our couple friend in the back ,I was told to take my seat. An email to Scott was answered with I will look into it and get back with you.No further response or followup has occured in well over 4 weeks.