Originally Posted by
SK_RSJ
You should have tried a different phone agent at SAS. They should be able to pick any flight in Amadeus. Sometimes there are no fares loaded even if there is a code share agreement or the agreement has some (sometimes odd) restrictions. Did you book it as SK codeshare with Amex?
I wonder why they are keeping the code-shares if they aren't bookable or they don't want people to book those. I remember that in history when I travelled more to USA, SAS was able to book UA flights directly even without SK flight number. Now SAS wasn't able to pick up CA flights or SK code-shared flights.
Yeah, probably should have called again to SAS but I really wasn't up to that. Speaking to one agent and paying the premium fare and then had to spell the airport codes to the agent to help him to find the correct airports, then tell him the flight numbers ("there isn't SK numbered flights in domestic China") ... got tired and gave up. If SAS doesn't want my money then I am sure there are plenty of other companies who prefer to get it.
I decided not to spend too much time with them and trust only on Amex who hasn't failed yet. And I booked CA flight numbers to thank them for the excellent phone service they provided earlier in the evening. It was actually really pleasure to use the CA global toll-free (!!) phone service earlier in the evening.
Funny, calling CA was like going back in time, suddenly you had a toll-free number, which answered very fast and everything was easy with them.
Originally Posted by
SK_RSJ
Can be worth the struggle to deal with SAS if you want a 117-ticket as EBG with tha advantage of being able to ask SAS to deal with any issues such as rebooking on to the SK flight if CA cancels.
Honestly, now I trust CA more than SK ... And in case something goes wrong, I have 24/7 helpline via Amex IEC, which will be helping me anytime. And what I experienced yesterday with CA, they seem to be much more helpful than SK. Once again I noticed that for some reason I can live with Chinese service very well, not all people of course share my thoughts. Maybe I am having the problem with European service ... especially with Estonian call-centers SAS uses.
Let's see how this goes. I am interested to see the service on-board CA.
I have only good experiences so far in domestic flights with CA.