Originally Posted by
sbagdon
Here's the relevant portion of the TTU response:
1. The aircraft is above 10,000 feet
2. It is not during take off or landing
3. Other portable devices such as portable dvd players can be used
4. the phone is set to airplane mode, which does not use any radio waves that may interfere with the aircraft system
Clearly the FA is guilty of a failure to comply with NWA policy.
A direct result of this failure to comply, was a diminished customer experience due to the sub par service level delivered with the product purchased.
This occurred due to NWA negligence within areas of personnel training, discipline, and retention.
NWA most definitely should offer some consideration (mileage) for this event.