We want to consider atmosphere and service before budget, as this is much more important to us than budget or buildings or decor.
What we did not like about the Conrad was the poor service we experienced. No one helped us with bags on arrival and we wandered around looking for reception. After a rather cold check in, no one accompanied us to our room. It was just my daughter and I, and after observing for a day or so, I came to the conclusion that the staff tended to fawn all over businessmen but pretty much ignored the mother and daughter pair, with the exception of one staff member in the Gordon Ramsey restaurant who was very friendly and helpful (and was leaving the Conrad the following week to work at the Ritz Carlton).
We want to feel welcome as a family group, not business people. We do not want our mother or daughter to feel unwelcome or uncomfortable as we experienced at the Conrad.