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Old Jan 6, 2008 | 4:08 pm
  #30  
sfogate
 
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
Originally Posted by craz
Have you had to IDB many people?
No, I have only IDB maybe 5 people, except for Christmas 2002. Revenue management made a horrible error (they forgot about Y-2K and 9-11) and grossly overbooked all flights out of SFO for 2 days, 5 days before Christmas. I ended up IDB over 50 people on one night, each getting $400 cash, hotel, meals and some flight home and everyone was happy, nice and totally understanding. I knew I had no hopes in getting volunteers, didn't even bother with the exception of one annoucement asking for some (just to say that I tried) and told everyone that didn't have a seat that they were now IDB's and to have a seat or come back after the flight departed. Most of these customers were the younger college types going home for the holidays and loved getting the bump. I even got thank you notes from some of them.
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