Originally Posted by
Pegasus23
While we don't have the other side of the story...one thing for sure...Everyone deserves!....There is no reason for Alice or anyone else to make this hurtful statement. I hope you write Customer Service in the language of your choice and speak of your friends humiliation.
There simply is no excuse for saying this to anyone!
In the second example you mention, I hope you then presented your 1P card, and told them you were a scholar!
I hope in your future United flights you are treated with courtesy & respect.
No matter what happened ( C oversold or..), Mr. Ming should get an explanation
why they upgraded him as a compensation and then downgraded him.
I have too many unhappy experiences with UA's "service" so I believe in Mr. Ming personally.
But, I still want to know the real truth.
When there is a further news, I will post it on this board.
About my story( I posted before), I showed her my boarding pass later, she didn't apologize.
I asked for her name and she didn't answer me.
I then asked the purser about her name and the purser didn't let me know, either. I did wrote to the WHQ.
There are too many ways to do one thing, people can do it politely or rudely.
A company should hire employees to keep costomers' loyalty but not pay for them to lose customers.