True story......I volunteered to "bump" on an AA flight. They did not need me, but did give me a first class upgrade for volunteering. I found my seat and moments after the flight was air bound a flight attendant was trying to help a passenger in the front row of "coach" class (elderly) who had leg problems. He had all of the leg room coach class could offer. I offered to give my first class seat to this elderly man so his leg was not as painful for him as it would be in the limited legroom area associated with coach class. (He was not trying to "con" the attendant.) The flight attendant was very grateful, but could really do nothing for me at the time. She suggested that I explain to the airport reservations supervisor on my next trip the sitution I had encountered. I did! The supervisor gave me a first class upgrade. I really like American Airlines! Their food service has deteriorated (in my esimation), but the PEOPLE are GREAT!!!!!